:root{
  --ground:#F3F4F8; --surface:#FFFFFF; --sunk:#EBEDF4; --line:#DADDE8;
  --ink:#1A2033; --muted:#5E6580; --accent:#2F4B8A; --accent-ink:#FFFFFF; --accent-soft:#E3E9F6;
  --s-moi:#2F6FD6; --s-moi-bg:#E4EDFB;
  --s-kt:#7A4FC9; --s-kt-bg:#EFE8FA;
  --s-bs:#B25E00; --s-bs-bg:#FDF0DC;
  --s-nm:#0E7C86; --s-nm-bg:#DDF3F4;
  --s-ok:#2B7A3D; --s-ok-bg:#E1F2E4;
  --s-no:#B3261E; --s-no-bg:#FBE4E2;
  --s-huy:#6B7085; --s-huy-bg:#ECEDF1;
  --s-xl:#4058B8; --s-xl-bg:#E6EAF8;
  --shadow:0 12px 40px rgba(26,32,51,.18);
  --font:"Be Vietnam Pro","Noto Sans JP","Noto Sans Devanagari",system-ui,-apple-system,"Segoe UI",sans-serif;
  --mono:"IBM Plex Mono",ui-monospace,Menlo,monospace;
}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){
  color-scheme:dark;
  --ground:#12151F; --surface:#1B1F2C; --sunk:#232838; --line:#303650;
  --ink:#E7E9F2; --muted:#9BA1BA; --accent:#8FA8E8; --accent-ink:#10152A; --accent-soft:#263154;
  --s-moi:#86AEF0; --s-moi-bg:#1E2C47; --s-kt:#BBA2EE; --s-kt-bg:#2C2445;
  --s-bs:#F0B25C; --s-bs-bg:#3A2A14; --s-nm:#6FCFD7; --s-nm-bg:#15343A;
  --s-ok:#7FCB8E; --s-ok-bg:#183420; --s-no:#F08A82; --s-no-bg:#3E1D1B;
  --s-huy:#A3A8BC; --s-huy-bg:#262A38; --s-xl:#9DB0F2; --s-xl-bg:#212B4A; --shadow:0 12px 40px rgba(0,0,0,.5);
}}
:root[data-theme="dark"]{
  color-scheme:dark;
  --ground:#12151F; --surface:#1B1F2C; --sunk:#232838; --line:#303650;
  --ink:#E7E9F2; --muted:#9BA1BA; --accent:#8FA8E8; --accent-ink:#10152A; --accent-soft:#263154;
  --s-moi:#86AEF0; --s-moi-bg:#1E2C47; --s-kt:#BBA2EE; --s-kt-bg:#2C2445;
  --s-bs:#F0B25C; --s-bs-bg:#3A2A14; --s-nm:#6FCFD7; --s-nm-bg:#15343A;
  --s-ok:#7FCB8E; --s-ok-bg:#183420; --s-no:#F08A82; --s-no-bg:#3E1D1B;
  --s-huy:#A3A8BC; --s-huy-bg:#262A38; --s-xl:#9DB0F2; --s-xl-bg:#212B4A; --shadow:0 12px 40px rgba(0,0,0,.5);
}
*{box-sizing:border-box}
body{margin:0;background:var(--ground);color:var(--ink);font:14px/1.5 var(--font);}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
.mono{font-family:var(--mono);font-size:12.5px;letter-spacing:.02em}
.wrap{max-width:1180px;margin:0 auto;padding-inline:16px}

/* header */
.top{background:var(--surface);border-bottom:1px solid var(--line);position:sticky;top:env(safe-area-inset-top,0px);z-index:5}
.top .wrap{display:flex;align-items:center;gap:16px;flex-wrap:wrap;padding-block:12px}
.brand{display:flex;align-items:center;gap:10px;font-weight:700;font-size:16px;margin-right:auto}
.brand i{width:30px;height:30px;border-radius:8px;background:var(--accent);color:var(--accent-ink);display:grid;place-items:center;font-style:normal;font-size:13px}
.brand small{display:block;font-weight:500;font-size:12px;color:var(--muted)}
.demo-tag{font-size:11px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--s-bs);background:var(--s-bs-bg);padding:2px 8px;border-radius:99px}
.roles{display:flex;background:var(--sunk);border-radius:10px;padding:3px;gap:2px}
.roles button{border:0;background:none;padding:6px 12px;border-radius:8px;font-size:13px;color:var(--muted);white-space:nowrap}
.roles button[aria-pressed="true"]{background:var(--surface);color:var(--ink);font-weight:600;box-shadow:0 1px 3px rgba(0,0,0,.12)}
.roles-label{font-size:12px;color:var(--muted)}

main.wrap{padding-block:20px 60px;display:grid;gap:18px}
.headrow{display:flex;align-items:flex-end;justify-content:space-between;gap:12px;flex-wrap:wrap}
h1{font-size:22px;margin:0;text-wrap:balance}
.sub{color:var(--muted);margin:2px 0 0}
.btn{border:1px solid var(--line);background:var(--surface);padding:8px 14px;border-radius:8px;font-weight:500}
.btn:hover{border-color:var(--muted)}
.btn.primary{background:var(--accent);border-color:var(--accent);color:var(--accent-ink);font-weight:600}
.btn.warn{color:var(--s-bs);border-color:var(--s-bs)}
.btn.danger{color:var(--s-no);border-color:var(--s-no)}
.btn.ok{color:var(--s-ok);border-color:var(--s-ok)}
.btn:disabled{opacity:.5;cursor:not-allowed}

/* status summary */
.counts{display:flex;gap:8px;flex-wrap:wrap}
.count{display:flex;align-items:center;gap:8px;border:1px solid var(--line);background:var(--surface);border-radius:10px;padding:8px 12px;font-size:13px;color:var(--muted)}
.count b{font-size:18px;color:var(--ink);font-variant-numeric:tabular-nums}
.count[aria-pressed="true"]{border-color:var(--accent);background:var(--accent-soft);color:var(--ink)}
.dot{width:8px;height:8px;border-radius:50%;background:currentColor;flex:none}

.alert{display:flex;gap:12px;align-items:center;background:var(--s-bs-bg);color:var(--s-bs);border-radius:10px;padding:10px 14px;font-weight:500;flex-wrap:wrap}
.alert span{flex:1;min-width:200px}

.tools{display:flex;gap:8px;flex-wrap:wrap}
.tools input,.tools select{background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:8px 10px}
.tools input{flex:1;min-width:180px}
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line)}
.tabs button{border:0;background:none;padding:8px 12px;color:var(--muted);border-bottom:2px solid transparent;margin-bottom:-1px}
.tabs button[aria-selected="true"]{color:var(--ink);border-color:var(--accent);font-weight:600}
.tabs em{font-style:normal;font-size:12px;background:var(--sunk);border-radius:99px;padding:0 7px;margin-left:4px}

/* list */
.list{display:grid;gap:8px}
.row{display:grid;grid-template-columns:4px 1fr auto;gap:0 14px;background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:12px 14px 12px 0;text-align:left;width:100%;align-items:center}
.row:hover{border-color:var(--muted)}
.row .bar{grid-row:1/3;align-self:stretch;border-radius:0 3px 3px 0;background:var(--c)}
.row .l1{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.row .name{font-weight:600;font-size:15px}
.row .l2{grid-column:2/4;color:var(--muted);font-size:13px;display:flex;gap:6px 14px;flex-wrap:wrap}
.pill{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:600;color:var(--c);background:var(--cb);padding:3px 10px;border-radius:99px;white-space:nowrap}
.svc{font-size:11px;font-weight:600;letter-spacing:.05em;text-transform:uppercase;border:1px solid var(--line);border-radius:5px;padding:1px 6px;color:var(--muted)}
.empty{padding:40px 16px;text-align:center;color:var(--muted);background:var(--surface);border:1px dashed var(--line);border-radius:10px}

/* drawer */
.scrim{position:fixed;inset:0;background:rgba(10,14,28,.4);z-index:20}
.drawer{position:fixed;top:0;right:0;bottom:0;width:min(560px,100%);background:var(--ground);z-index:21;box-shadow:var(--shadow);display:flex;flex-direction:column}
.dhead{background:var(--surface);border-bottom:1px solid var(--line);padding:calc(14px + env(safe-area-inset-top,0px)) 18px 14px;display:flex;gap:12px;align-items:flex-start}
.dhead h2{margin:0;font-size:18px}
.dhead .x{margin-left:auto;border:0;background:var(--sunk);width:32px;height:32px;border-radius:8px;font-size:18px;flex:none}
.dbody{overflow-y:auto;padding:16px 18px calc(24px + env(safe-area-inset-bottom,0px));display:grid;gap:16px;align-content:start}
.sec{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:14px}
.sec h3{margin:0 0 10px;font-size:12px;letter-spacing:.07em;text-transform:uppercase;color:var(--muted)}
.kv{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px 16px}
.kv div span{display:block;font-size:12px;color:var(--muted)}
.kv div b{font-weight:500;overflow-wrap:anywhere}

.steps{display:grid;grid-template-columns:repeat(var(--n,4),minmax(0,1fr));gap:4px}
.step{font-size:11.5px;color:var(--muted);display:grid;gap:6px}
.step::before{content:"";height:5px;border-radius:3px;background:var(--sunk)}
.step.done::before{background:var(--accent)}
.step.cur{color:var(--ink);font-weight:600}
.step.cur::before{background:var(--accent)}
.step.warn{color:var(--s-bs)} .step.warn::before{background:var(--s-bs)}
.step.bad{color:var(--s-no)} .step.bad::before{background:var(--s-no)}

.callout{border-radius:10px;padding:12px 14px;background:var(--s-bs-bg);color:var(--ink);border:1px solid color-mix(in srgb,var(--s-bs) 35%,transparent)}
.callout b{color:var(--s-bs)}
.files{display:flex;flex-wrap:wrap;gap:8px}
.file{display:flex;gap:8px;align-items:center;border:1px solid var(--line);border-radius:8px;padding:6px 10px;font-size:13px;background:var(--sunk)}
.file i{font-style:normal;font-size:10px;font-weight:700;background:var(--accent-soft);color:var(--accent);border-radius:4px;padding:2px 5px}

.actions{display:flex;flex-wrap:wrap;gap:8px}
.actform{display:grid;gap:8px;margin-top:10px}
textarea,.field input,.field select{width:100%;background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:8px 10px}
textarea{min-height:64px;resize:vertical}

.tl{list-style:none;margin:0;padding:0;display:grid;gap:12px}
.tl li{display:grid;grid-template-columns:10px 1fr;gap:10px}
.tl li::before{content:"";width:10px;height:10px;border-radius:50%;margin-top:6px;background:var(--c,var(--line))}
.tl .meta{font-size:12px;color:var(--muted)}
.tl .msg{background:var(--sunk);border-radius:8px;padding:6px 10px;margin-top:4px;white-space:pre-wrap}
.tl .internal .msg{background:var(--s-kt-bg);}
.tag{font-size:10.5px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:var(--s-kt);margin-left:6px}
.chatbox{display:grid;gap:8px;margin-top:12px}
.chatbox .r{display:flex;gap:10px;align-items:center;justify-content:space-between;flex-wrap:wrap}
.chk{display:flex;gap:6px;align-items:center;font-size:13px;color:var(--muted)}

/* form */
.form{display:grid;gap:16px}
.grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
.field{display:grid;gap:4px}
.field label{font-size:12.5px;font-weight:500;color:var(--muted)}
.field.full{grid-column:1/-1}
.req::after{content:" *";color:var(--s-no)}
.seg{display:flex;gap:8px}
.seg button{flex:1;border:1px solid var(--line);background:var(--surface);border-radius:10px;padding:12px;text-align:left}
.seg button[aria-pressed="true"]{border-color:var(--accent);background:var(--accent-soft)}
.seg b{display:block}
.seg small{color:var(--muted)}
.svcbar{position:sticky;top:60px;z-index:4;box-shadow:0 3px 10px rgba(26,32,51,.07)}
.segpill{display:flex;gap:6px;background:var(--sunk);border:1px solid var(--line);border-radius:12px;padding:6px}
.segpill button{flex:1;border:1.5px solid transparent;background:transparent;border-radius:9px;padding:9px 12px;text-align:center;cursor:pointer;transition:background .15s,border-color .15s;min-width:0}
.segpill button[aria-pressed="true"]{background:var(--surface);border-color:var(--accent)}
.segpill b{display:block;font-weight:600}
.segpill small{color:var(--muted);font-size:11.5px;display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
@media (max-width:560px){.svcbar{top:54px}.segpill small{display:none}}
.upl{border:1px dashed var(--line);border-radius:8px;padding:10px;display:grid;gap:4px;background:var(--sunk)}
.upl input{font-size:12.5px;max-width:100%}
.upl .fn{font-size:12.5px;color:var(--s-ok)}
.err{color:var(--s-no);font-size:13px;font-weight:500}

.toast{position:fixed;left:50%;bottom:calc(20px + env(safe-area-inset-bottom,0px));transform:translateX(-50%);background:var(--ink);color:var(--ground);padding:10px 16px;border-radius:10px;z-index:40;font-weight:500;max-width:calc(100% - 32px)}

.flow{display:flex;align-items:center;gap:6px;flex-wrap:wrap;font-size:12.5px;color:var(--muted)}
.flow span.n{border:1px solid var(--line);border-radius:99px;padding:3px 10px;background:var(--surface)}
.flow span.n.on{border-color:var(--accent);background:var(--accent-soft);color:var(--ink);font-weight:600}
.carrier{font-size:11px;font-weight:600;border-radius:5px;padding:1px 6px;background:var(--accent-soft);color:var(--accent)}
.chan{font-size:10.5px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;margin-left:6px}
.chan.dl{color:var(--s-moi)} .chan.nm{color:var(--s-nm)} .chan.nb{color:var(--s-kt)}
.tl .nb .msg{background:var(--s-kt-bg)} .tl .nm .msg{background:var(--s-nm-bg)}
#actCar,#chatCh{background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:8px 10px;max-width:100%}
.field input[type="checkbox"]{width:auto;padding:0}
.field .chk{flex-direction:row;justify-content:flex-start}
.langsel{background:var(--sunk);border:1px solid var(--line);border-radius:8px;padding:6px 8px;font-size:13px}
.note{font-size:12.5px;color:var(--muted);margin:0}
@media (max-width:640px){
  .grid,.kv{grid-template-columns:1fr}
  .roles{width:100%;overflow-x:auto}
  .roles button{flex:1}
  .row{grid-template-columns:4px 1fr}
  .row .pill{grid-column:2;justify-self:start;margin-top:6px}
  .row .l2{grid-column:2}
}
@media (prefers-reduced-motion:no-preference){.drawer{animation:slide .18s ease-out}@keyframes slide{from{transform:translateX(24px);opacity:.6}}}

.login{max-width:440px;margin:40px auto 0;display:grid;gap:12px}
.login h1{font-size:20px}
.who{display:grid;line-height:1.2;text-align:right}
.who small{color:var(--muted);font-size:11.5px}
#userBox{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
button.file{cursor:pointer;color:var(--ink)}
button.file:hover{border-color:var(--muted)}
.viewer{position:fixed;inset:0;z-index:50;background:rgba(10,14,28,.85);display:flex;flex-direction:column;padding:12px 16px calc(12px + env(safe-area-inset-bottom,0px))}
.viewer .vbar{display:flex;gap:8px;align-items:center;color:#fff;margin-bottom:10px;flex-wrap:wrap}
.viewer .vbar b{flex:1;min-width:0;overflow-wrap:anywhere}
.viewer img{max-width:100%;max-height:100%;object-fit:contain;margin:auto;display:block;flex:1;min-height:0}
#app .row .l2 .err{font-size:12.5px}
.imp-files{display:flex;flex-wrap:wrap;gap:6px 14px;font-size:12.5px;color:var(--muted)}
.imp-files label{display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.imp-files input{font-size:12px;max-width:210px}
.exp{align-items:center}
.exp .note{margin:0}
.viewer iframe{flex:1;border:0;background:#fff;border-radius:8px;width:100%}

/* ---- bản Firebase ---- */
.step{font-size:11px;line-height:1.25}
.alert.info{background:var(--s-xl-bg);color:var(--s-xl)}
.due{font-size:11.5px;font-weight:600;border-radius:99px;padding:1px 8px;background:var(--s-ok-bg);color:var(--s-ok)}
.due.soon{background:var(--s-bs-bg);color:var(--s-bs)}
.due.late{background:var(--s-no-bg);color:var(--s-no)}
.hl{color:var(--accent);font-weight:700}
.callout.bad{background:var(--s-no-bg);border-color:transparent}.callout.bad b{color:var(--s-no)}
.callout.good{background:var(--s-ok-bg);border-color:transparent}.callout.good b{color:var(--s-ok)}
.btn.sm{padding:4px 10px;font-size:12.5px}
.btn[aria-pressed="true"]{outline:2px solid var(--accent);outline-offset:1px}
a.btn{text-decoration:none;color:inherit;display:inline-flex;align-items:center}
.linkbox{display:flex;gap:8px;flex-wrap:wrap}
.linkbox input{flex:1;min-width:200px;background:var(--sunk);border:1px solid var(--line);border-radius:8px;padding:8px 10px;font-family:var(--mono);font-size:12.5px}
.subs{margin-top:14px;display:grid;gap:10px}
.subs h4{margin:0;font-size:13px;color:var(--s-kt)}
.subm{border:1px solid var(--line);border-radius:10px;padding:10px 12px;background:var(--s-kt-bg);display:grid;gap:8px}
.meta{font-size:12px;color:var(--muted)}
.tblwrap{overflow-x:auto}
.tbl{width:100%;border-collapse:collapse;font-size:13px}
.tbl th{text-align:left;font-size:11.5px;color:var(--muted);font-weight:600;padding:6px 8px;border-bottom:1px solid var(--line);white-space:nowrap}
.tbl td{padding:7px 8px;border-bottom:1px solid var(--line);vertical-align:middle}
.tbl tr.off td{opacity:.5}
.nowrap{white-space:nowrap}
.upl label{font-size:12.5px;font-weight:500;color:var(--muted)}
.upl.full,.note.full{grid-column:1/-1}
.pre{white-space:pre-wrap;margin:0}
.center{text-align:center}
.sec.done{background:var(--s-ok-bg);border-color:transparent}
.sec.done h2{color:var(--s-ok);margin:0 0 6px;font-size:18px}
.sec h2{margin:0 0 6px;font-size:18px}
.countdown{text-align:center}
.cdrow{display:flex;justify-content:center;gap:10px;margin:6px 0 10px;flex-wrap:wrap}
.cdbox{min-width:72px;background:var(--accent-soft);border-radius:12px;padding:10px 8px;display:grid}
.cdbox b{font-size:34px;line-height:1.1;font-variant-numeric:tabular-nums;color:var(--accent)}
.cdbox span{font-size:12px;color:var(--muted)}
.cdrow.soon .cdbox{background:var(--s-bs-bg)}.cdrow.soon .cdbox b{color:var(--s-bs)}
.cdrow.late .cdbox{background:var(--s-no-bg)}.cdrow.late .cdbox b{color:var(--s-no)}
.cdnote{margin:0;font-weight:600}
body.portal main.wrap{max-width:720px}
@media (max-width:640px){.steps{grid-template-columns:repeat(4,minmax(0,1fr));row-gap:10px}.cdbox{min-width:60px}.cdbox b{font-size:26px}}
.zipbox{display:flex;align-items:stretch;border:1px solid var(--line);border-radius:8px;background:var(--surface);overflow:hidden}
.zipbox span{display:grid;place-items:center;padding:0 10px;background:var(--sunk);color:var(--ink);font-weight:600;border-right:1px solid var(--line)}
.field .zipbox input{border:0;border-radius:0;flex:1;min-width:0}
.zipbox:focus-within{outline:2px solid var(--accent);outline-offset:1px}
.fulladdr{display:grid;gap:2px;background:var(--accent-soft);border-radius:8px;padding:10px 12px}
.fulladdr span{font-size:12px;color:var(--muted)}
.fulladdr b{font-weight:600;overflow-wrap:anywhere}
.timebox{display:flex;align-items:center;gap:6px}
.timebox select{flex:1;background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:8px 10px}
.srcnote{background:var(--s-moi-bg);color:var(--s-moi);border-radius:8px;padding:8px 12px;font-weight:500}
details.tip{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:10px 14px}
details.tip summary{cursor:pointer;font-weight:600}
details.tip .pre{white-space:pre-wrap;margin-top:8px;font-size:13px}
.plannote{white-space:pre-wrap;font-size:12.5px;background:var(--sunk);border-radius:8px;padding:10px 12px;color:var(--ink)}

.chatfab{position:fixed;right:18px;bottom:calc(18px + env(safe-area-inset-bottom,0px));z-index:30;width:56px;height:56px;border-radius:50%;border:0;background:var(--accent);color:var(--accent-ink);font-size:24px;box-shadow:var(--shadow)}
.chatfab .dot{position:absolute;top:6px;right:6px;width:12px;height:12px;border-radius:50%;background:var(--s-no);border:2px solid var(--surface)}
.chatpanel{position:fixed;right:18px;bottom:calc(84px + env(safe-area-inset-bottom,0px));z-index:31;width:min(400px,calc(100vw - 24px));height:min(560px,calc(100vh - 120px));background:var(--surface);border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow);display:flex;flex-direction:column;overflow:hidden}
.chatpanel[hidden]{display:none}
.chattabs{display:flex;border-bottom:1px solid var(--line);background:var(--sunk)}
.chattabs button{flex:1;border:0;background:none;padding:10px;font-weight:600;color:var(--muted);border-bottom:2px solid transparent}
.chattabs button[aria-selected="true"]{color:var(--ink);border-color:var(--accent);background:var(--surface)}
.chattabs .x{flex:none;width:44px;font-size:20px}
.chatlist{overflow-y:auto;flex:1}
.chatrow{display:grid;gap:2px;width:100%;text-align:left;border:0;border-bottom:1px solid var(--line);background:none;padding:10px 14px}
.chatrow small{color:var(--muted);font-size:11.5px}.chatrow span:last-child{color:var(--muted);font-size:13px}
.chathead{padding:8px 12px;border-bottom:1px solid var(--line);display:flex;gap:8px;align-items:center}
.chatmsgs{flex:1;overflow-y:auto;padding:12px;display:flex;flex-direction:column;gap:8px}
.cmsg{max-width:85%;background:var(--sunk);border-radius:12px;padding:8px 12px;align-self:flex-start;overflow-wrap:anywhere}
.cmsg.me{align-self:flex-end;background:var(--accent);color:var(--accent-ink)}
.cmsg.me small{color:inherit;opacity:.8}
.cmsg.ai{background:var(--accent-soft)}
.cmsg small{display:block;font-size:11px;color:var(--muted);margin-top:2px}
.chatin{display:flex;gap:8px;padding:10px;border-top:1px solid var(--line)}
.chatin textarea{flex:1;min-height:40px}
.aisugg{display:flex;flex-direction:column;gap:6px;align-items:flex-start}
.aiwarn{padding:0 12px 8px;font-size:11.5px}
.refqr{margin:12px 0}
.refqr img,.refqr canvas{background:#fff;padding:8px;border-radius:8px}
.cpill{display:inline-flex;align-items:center;gap:4px;font-size:11.5px;font-weight:600;padding:2px 8px;border-radius:99px;white-space:nowrap}
.cpill.wait{color:var(--s-xl);background:var(--s-xl-bg)}
.cpill.got{color:var(--s-ok);background:var(--s-ok-bg)}
.custcode{font-size:12px;color:var(--ink);background:var(--sunk);padding:1px 6px;border-radius:6px}
.chips{display:flex;flex-wrap:wrap;gap:6px;margin:14px 0 4px}
.chip{border:1px solid var(--line);background:var(--surface);border-radius:99px;padding:5px 12px;font-size:13px;color:var(--ink)}
.chip[aria-pressed="true"]{border-color:var(--accent);background:var(--accent-soft);font-weight:600}
.chip em{font-style:normal;font-size:11.5px;margin-left:6px;opacity:.75}
.linkbtn{border:0;background:none;padding:0;color:var(--accent);font-weight:600;text-align:left;cursor:pointer}
.srctbl tr.sub td:first-child{padding-left:26px}
.srctbl td,.codetbl td{padding:8px;border-bottom:1px solid var(--line);vertical-align:top}
.codein{width:100%;background:var(--surface);color:var(--ink);min-width:140px;font-family:ui-monospace,monospace;padding:6px 8px;border:1px solid var(--line);border-radius:8px}
.codein.dirty{border-color:var(--accent);background:var(--accent-soft)}
.codebar{position:sticky;bottom:0;background:var(--ground);padding:12px 0;margin-top:8px;align-items:center;flex-wrap:wrap}
.codebar .sep{flex:1}
.codebar input[type=date]{padding:6px 8px;border:1px solid var(--line);border-radius:8px}
details.paste summary{cursor:pointer}
details.paste textarea{width:100%;font-family:ui-monospace,monospace;margin:8px 0}
@media (max-width:640px){
  .codetbl thead{display:none}
  .codetbl,.codetbl tbody{display:block}
  .codetbl tr{display:grid;grid-template-columns:28px 1fr 1fr;gap:4px 8px;padding:10px 0;border-bottom:1px solid var(--line)}
  .codetbl td{border:0;padding:0}
  .codetbl td:first-child{grid-row:span 3}
  .codetbl td:nth-child(5){display:none}
  .codetbl td:nth-child(6),.codetbl td:nth-child(7){grid-column:2/-1}
  .codebar{position:static}
  .srctbl{font-size:12px}
}
.count.hl{border-color:var(--accent);background:var(--accent-soft)}
.cmtbl td{padding:8px;border-bottom:1px solid var(--line);vertical-align:top;white-space:nowrap}
.cmtbl tr.tot td{font-weight:600;border-top:2px solid var(--line)}
.ratetbl tr.sub td:first-child{padding-left:26px}
.ratein{width:120px;padding:6px 8px;border:1px solid var(--line);border-radius:8px;background:var(--surface);color:var(--ink);font-family:var(--mono)}
.ratein[readonly]{background:var(--sunk)}
.numbtn{border:0;background:none;padding:2px 8px;margin:-2px -8px;border-radius:6px;color:var(--accent);font:inherit;cursor:pointer;text-decoration:underline;text-underline-offset:3px}
.numbtn:hover{background:var(--accent-soft)}
.numbtn.b{font-weight:700}
.numbtn.todo{font-weight:700;color:var(--s-xl)}
.srctbl .zero{color:var(--muted)}
button.count.go{cursor:pointer;text-align:left;font:inherit;color:var(--muted);flex-wrap:wrap}
button.count.go:hover{border-color:var(--accent)}
button.count.go.on{border-color:var(--accent);background:var(--accent-soft)}
button.count.go small{font-size:11px;color:var(--accent)}
/* chat với khách hàng: ảnh trong tin nhắn, ảnh đang chờ gửi, nút đính kèm */
.cmsg .cimg{display:block;max-width:220px;max-height:260px;border-radius:8px;margin:2px 0 4px;cursor:zoom-in;background:var(--surface)}
.cpend{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:6px 12px;border-top:1px solid var(--line);font-size:13px;color:var(--muted)}
.cattach{align-self:center;cursor:pointer}
.cmsg .cimg.bad{max-width:none;cursor:default;font-size:13px}
.sec.acct{border:1px solid var(--s-xl);border-radius:10px;padding:12px;background:var(--s-xl-bg)}
.sec.acct h3{margin-top:0}
.btn.mini{padding:2px 8px;font-size:12px}
.hstbl td{padding:8px;border-bottom:1px solid var(--line);vertical-align:top;white-space:nowrap}
button.brand{border:0;background:none;cursor:pointer;font:inherit;color:inherit;padding:0;text-align:left}
.brand img.logo{width:32px;height:32px;border-radius:8px;object-fit:contain;background:#fff;display:block}

/* --- eSIM / SIM vật lý: nút chọn nhỏ --- */
.seg.seg-sm button{padding:9px 11px}
/* --- trang cá nhân đại lý --- */
.pfbanner{border:1px solid var(--line);border-radius:14px;overflow:hidden;background:var(--surface);margin-bottom:14px}
.pfcover{aspect-ratio:820/312;max-height:360px;background:linear-gradient(120deg,var(--accent-soft),var(--sunk));background-size:cover;background-position:center}
.pfhead{display:flex;align-items:flex-end;gap:14px;padding:0 16px 14px;margin-top:-34px}
.pfav{width:72px;height:72px;border-radius:50%;border:3px solid var(--surface);background:var(--accent-soft);flex:none;overflow:hidden;display:flex;align-items:center;justify-content:center}
.pfav img{width:100%;height:100%;object-fit:cover}
.pfav span{font-size:28px;font-weight:700;color:var(--accent)}
.pfmeta{padding-bottom:2px}
.pfmeta h1{margin:0;font-size:20px}
.pfmeta .sub{margin:2px 0 0}
.pfmeta .meta{color:var(--muted)}
.pftag{margin:-4px 0 12px}
.brand.wl{cursor:default}
.brand.wl .logo{border-radius:50%}

/* ============================================================
   v19 — KHUNG CRM (header + sidebar + bảng + popup). Thương hiệu Nippon hồng.
   ============================================================ */
:root{ --accent:#DA1884; --accent-ink:#FFFFFF; --accent-soft:#FCE7F3; --pink2:#FF1493;
  --crm-bg:#F4F5F7; --crm-line:#E6E7EA; }
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){ --accent:#F06EB0; --accent-soft:#3A1E30; --accent-ink:#1a0a14; --crm-bg:#12151F; --crm-line:#303650; }}
:root[data-theme="dark"]{ --accent:#F06EB0; --accent-soft:#3A1E30; --accent-ink:#1a0a14; --crm-bg:#12151F; --crm-line:#303650; }
body{background:var(--crm-bg)}

/* ---- header ---- */
.top{display:flex;align-items:center;gap:14px;padding:0 14px;height:60px}
.burger{border:1px solid var(--line);background:var(--surface);border-radius:9px;width:38px;height:38px;font-size:17px;display:grid;place-items:center;flex:none}
.brand{display:flex;align-items:center;gap:10px;font-weight:700;border:0;background:none;margin:0;text-align:left}
.brand .logo{width:36px;height:36px;border-radius:9px;object-fit:contain;background:#fff;display:block}
.brand>div{line-height:1.15}
.brand #brandTitle{font-size:16px}
.brand small{display:block;font-weight:500;font-size:11px;color:var(--muted)}
.topsp{flex:1}
#userBox{display:flex;align-items:center;gap:10px}
.acctbtn{display:flex;align-items:center;gap:9px;border:1px solid var(--line);background:var(--surface);border-radius:999px;padding:4px 12px 4px 4px;position:relative}
.acctbtn .ava{width:30px;height:30px;border-radius:50%;background:var(--accent-soft);color:var(--accent);font-weight:700;display:grid;place-items:center;overflow:hidden;flex:none}
.acctbtn .ava img{width:100%;height:100%;object-fit:cover}
.acctbtn .who2{line-height:1.15;text-align:left}
.acctbtn .who2 b{font-size:13px}.acctbtn .who2 small{font-size:11px;display:block}
.acctmenu{position:absolute;right:0;top:46px;background:var(--surface);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow);min-width:200px;padding:6px;display:none;z-index:40}
.acctmenu.on{display:block}
.acctmenu button{display:flex;gap:9px;align-items:center;width:100%;border:0;background:none;padding:10px;border-radius:8px;color:var(--ink);font-size:13.5px;text-align:left}
.acctmenu button:hover{background:var(--sunk)}
.acctmenu .sepln{height:1px;background:var(--line);margin:4px 2px}

/* ---- shell ---- */
.shell{display:flex;min-height:calc(100vh - 60px)}
.side{width:246px;flex:none;background:var(--surface);border-right:1px solid var(--line);padding:10px;overflow-y:auto;transition:width .18s}
.side::-webkit-scrollbar{width:8px}.side::-webkit-scrollbar-thumb{background:var(--line);border-radius:8px}
body.side-mini .side{width:66px}
.sidebackdrop{display:none}
.main{flex:1;min-width:0;display:flex;flex-direction:column}
#app{flex:1;padding:18px;display:grid;gap:16px;align-content:start}
.foot{padding:14px 18px;text-align:center;color:var(--muted);font-size:12.5px;border-top:1px solid var(--line);background:var(--surface)}
body:not(.authed) .side,body:not(.authed) .foot,body:not(.authed) .burger,body.portal .side,body.portal .foot,body.portal .burger,body.portal .sidebackdrop{display:none}
body:not(.authed) #app,body.portal #app{max-width:1180px;margin:0 auto;width:100%}

/* ---- nav ---- */
.nav-group{margin-bottom:1px}
.nav-head{display:flex;align-items:center;gap:11px;width:100%;border:0;background:none;padding:10px 11px;border-radius:10px;color:var(--ink);font-weight:600;font-size:13.5px;text-align:left}
.nav-head:hover{background:var(--sunk)}
.nav-head .ic{width:22px;text-align:center;font-size:16px;flex:none}
.nav-head .caret{margin-left:auto;color:var(--muted);transition:transform .15s;font-size:10px}
.nav-group.open .nav-head .caret{transform:rotate(90deg)}
.nav-group.active>.nav-head,.nav-head.active{background:var(--accent-soft);color:var(--accent)}
.nav-sub{display:none;padding:1px 0 5px}
.nav-group.open .nav-sub{display:block}
.nav-sub button{display:block;width:100%;text-align:left;border:0;background:none;padding:8px 11px 8px 44px;border-radius:8px;color:var(--muted);font-size:13px}
.nav-sub button:hover{background:var(--sunk);color:var(--ink)}
.nav-sub button.on{background:var(--accent-soft);color:var(--accent);font-weight:600}
body.side-mini .nav-lbl,body.side-mini .caret,body.side-mini .nav-sub{display:none}
body.side-mini .nav-head{justify-content:center;padding:11px 0}

/* ---- trang / thẻ CRM ---- */
.crm-card{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:16px}
.crm-card.pad0{padding:0;overflow:hidden}
.crm-filters{display:grid;grid-template-columns:repeat(3,1fr);gap:12px 16px;align-items:center}
.crm-fld{display:flex;align-items:center;gap:10px;min-width:0}
.crm-fld label{width:92px;flex:none;color:var(--muted);font-size:13px;text-align:right}
.crm-fld input,.crm-fld select{flex:1;min-width:0;border:1px solid var(--line);border-radius:9px;height:36px;padding:0 10px;background:var(--surface)}
.crm-filters .fmore{display:none}
.crm-filters.exp .fmore{display:flex}
.crm-ffoot{display:flex;gap:10px;justify-content:flex-end;margin-top:14px;flex-wrap:wrap}
.crm-tbar{display:flex;align-items:center;gap:8px;padding:12px 14px;border-bottom:1px solid var(--line);flex-wrap:wrap}
.crm-tbar .tt{font-weight:600;font-size:14px}
.crm-tbar .sp{flex:1}
.iconbtn{width:34px;height:34px;border:1px solid var(--line);background:var(--surface);border-radius:8px;display:grid;place-items:center;font-size:15px;position:relative}
.iconbtn:hover{background:var(--sunk)}
.crm-chips{display:flex;gap:8px;flex-wrap:wrap;padding:12px 14px 0}
.crm-chip{border:1px solid var(--line);background:var(--surface);border-radius:999px;padding:6px 12px;font-size:12.5px;display:inline-flex;gap:6px;align-items:center}
.crm-chip em{font-style:normal;background:var(--sunk);border-radius:999px;padding:0 7px;font-size:11px}
.crm-chip[aria-pressed="true"]{border-color:var(--accent);background:var(--accent-soft);color:var(--accent)}
.crm-chip[aria-pressed="true"] em{background:var(--accent);color:#fff}
.crm-twrap{overflow-x:auto}
.crm-tbl{border-collapse:collapse;width:100%;font-size:13px;min-width:760px}
.crm-tbl th,.crm-tbl td{padding:11px 12px;text-align:left;border-bottom:1px solid var(--line);white-space:nowrap}
.crm-tbl th{font-weight:700;color:var(--ink);background:var(--sunk)}
.crm-tbl tbody tr{cursor:pointer}
.crm-tbl tbody tr:hover td{background:var(--sunk)}
.crm-tbl td.stick,.crm-tbl th.stick{position:sticky;left:0;background:var(--surface)}
.crm-tbl th.stick{background:var(--sunk);z-index:1}
.crm-tbl.dense th,.crm-tbl.dense td{padding:6px 10px}
.crm-chkcol{width:36px}
.crm-tbl .chk{width:16px;height:16px;accent-color:var(--accent)}
.crm-pager{display:flex;align-items:center;gap:12px;padding:12px 14px;border-top:1px solid var(--line);flex-wrap:wrap}
.crm-pager .sp{flex:1}
.crm-pager select{height:32px;border:1px solid var(--line);border-radius:8px;background:var(--surface);padding:0 8px}
.pg{min-width:32px;height:32px;border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:0 8px}
.pg.on{background:var(--accent);color:#fff;border-color:transparent}
.pg:disabled{opacity:.4}
.colmenu{position:absolute;right:0;top:40px;background:var(--surface);border:1px solid var(--line);border-radius:10px;box-shadow:var(--shadow);padding:8px;min-width:190px;display:none;z-index:20;text-align:left}
.colmenu.on{display:block}
.colmenu label{display:flex;gap:9px;align-items:center;padding:6px 8px;border-radius:7px;font-size:13px;white-space:nowrap}
.colmenu label:hover{background:var(--sunk)}
.crm-empty{display:grid;place-items:center;gap:10px;padding:48px;color:var(--muted)}
.crm-empty .box{font-size:40px}
.kpi-row{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}
.kpi{border:1px solid var(--line);border-radius:12px;padding:14px;background:var(--surface)}
.kpi small{color:var(--muted)}
.kpi b{display:block;font-size:26px;color:var(--accent);margin-top:2px}

/* ---- chi tiết dạng popup (đổi drawer thành modal giữa) ---- */
.drawer{position:relative;top:auto;right:auto;bottom:auto;width:min(940px,100%);max-height:90vh;margin:4vh auto;border-radius:16px;box-shadow:var(--shadow);animation:pop .16s ease-out}
#overlay .scrim{position:fixed;inset:0;background:rgba(17,17,20,.5);z-index:20}
#overlay:has(.drawer){position:fixed;inset:0;z-index:21;overflow:auto;padding:0 16px;display:block}
@keyframes pop{from{transform:translateY(10px);opacity:.6}}

/* ---- mobile ---- */
@media(max-width:900px){
  .brand small{display:none}
  .acctbtn .who2{display:none}
  .side{position:fixed;left:0;top:60px;bottom:0;z-index:35;transform:translateX(-100%);width:244px;box-shadow:var(--shadow)}
  body.side-open .side{transform:none}
  body.side-open .sidebackdrop{display:block;position:fixed;inset:60px 0 0 0;background:rgba(0,0,0,.4);z-index:34}
  body.side-mini .side{width:244px}
  .crm-filters{grid-template-columns:1fr}
  .crm-fld label{width:84px}
  #app{padding:12px}
}

/* KPI bấm được + vùng xoá nguy hiểm (v19.1) */
.kpi-go{cursor:pointer;text-align:left;font:inherit;transition:border-color .12s,box-shadow .12s}
.kpi-go:hover{border-color:var(--accent);box-shadow:0 2px 10px rgba(218,24,132,.15)}
.sec.dzone{border:1px solid var(--s-no);border-radius:12px;padding:14px;background:var(--s-no-bg)}
.sec.dzone h3{color:var(--s-no);margin-top:0}

/* Tổng quan: danh sách hồ sơ cần xử lý (v19.2) */
.pendlist{display:flex;flex-direction:column}
.pendrow{display:flex;align-items:center;gap:12px;width:100%;border:0;border-bottom:1px solid var(--line);background:none;padding:11px 14px;text-align:left;cursor:pointer}
.pendrow:last-child{border-bottom:0}
.pendrow:hover{background:var(--sunk)}
.pendrow .bar{width:4px;height:30px;border-radius:3px;flex:none}
.pendrow .pn{flex:1;min-width:0;line-height:1.3}
.pendrow .pn b{display:block;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.pendrow .pn small{color:var(--muted);font-size:12px}
.pendrow .pt{color:var(--muted);font-size:12px;white-space:nowrap}

/* Tùy chỉnh trạng thái + lọc Hồ sơ khách hàng (v19.3) */
.stpick-ov{position:fixed;inset:0;background:rgba(17,17,20,.5);z-index:60;display:grid;place-items:center;padding:16px}
.stpick{background:var(--surface);border-radius:16px;box-shadow:var(--shadow);width:min(560px,100%);max-height:88vh;overflow:auto;padding:16px 18px}
.stpick-h{display:flex;align-items:center;gap:10px;margin-bottom:6px}
.stpick-h b{font-size:15px}.stpick-h .x{margin-left:auto;width:32px;height:32px;border:1px solid var(--line);background:var(--surface);border-radius:8px;font-size:17px}
.stgrid{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:12px}
.stopt{border:1px solid var(--line);background:var(--surface);border-radius:10px;padding:9px 10px;text-align:left;display:flex;align-items:center}
.stopt:hover{background:var(--sunk)}
.stopt.on{border-color:var(--accent);background:var(--accent-soft)}
.stopt.cust{border-style:dashed}
@media(max-width:560px){.stgrid{grid-template-columns:1fr}}